Verlux (“Verlux,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a project request, communicate with us, purchase or receive products or services from us, participate in a company store or merchandise program we operate, or otherwise interact with Verlux.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Verlux.

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• First and last name

• Company or organization name

• Job title

• Email address

• Phone number

• Billing or shipping address

• Project details, requirements, quantities, timelines, budgets, and preferences

• Logos, artwork, brand assets, and other files you upload or provide

• Product selections, sizes, colors, quantities, and customization information

• Shipping and fulfillment information

• Communications you send to us

• Newsletter and marketing preferences

• Account information when you use an online store or other Verlux-operated platform

• Billing, transaction, and payment-related information

Payment card information may be processed by third-party payment processors rather than stored directly by Verlux.

Information Collected Automatically

When you visit our website or use certain online services, we and our service providers may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Referring and exit pages

• Pages viewed

• Date and time of visits

• Approximate geographic location derived from an IP address

• Website interactions and navigation

• Traffic and usage information

• Cookie and similar technology identifiers

We may use analytics and similar technologies to understand how visitors interact with our website and improve its performance.

2. How We Collect Information

We may collect information:

• Directly from you when you submit a contact or project form

• When you upload artwork or other files

• When you communicate with us by email, phone, or other channels

• When you request a quote or place an order

• When you use an online store or merchandise program operated by Verlux

• When we provide fulfillment, kitting, warehousing, or shipping services

• When you subscribe to marketing communications

• Automatically through cookies and similar technologies

• From our customers when they provide information necessary for us to fulfill products, kits, gifts, or merchandise on behalf of their employees, customers, recipients, or other authorized individuals

• From vendors, service providers, business partners, or other lawful sources

3. How We Use Your Information

We may use information we collect to:

• Respond to inquiries and project requests

• Prepare quotes and proposals

• Provide creative design services

• Source, customize, produce, and deliver branded merchandise and apparel

• Produce printed materials, packaging, signage, and related products

• Create and operate custom online stores

• Process and fulfill orders

• Provide warehousing, inventory management, kitting, and fulfillment services

• Ship products and communicate delivery information

• Process payments and maintain transaction records

• Communicate with customers regarding projects and orders

• Provide customer support

• Operate, maintain, secure, and improve our website

• Understand website usage and performance

• Prevent fraud, misuse, and security threats

• Maintain business and accounting records

• Comply with legal and regulatory obligations

• Enforce our agreements and protect our rights

• Send marketing communications where permitted by law

• Carry out any other purpose disclosed to you when information is collected or with your consent

4. Information We Process on Behalf of Clients

Some Verlux services involve processing information provided by our business clients.

For example, a client may provide names, shipping addresses, apparel sizes, contact information, employee information, or recipient information so that Verlux can operate a merchandise program, assemble kits, fulfill orders, or ship products.

In these situations, Verlux may process the information on behalf of the applicable client and in accordance with our agreement with that client.

If your information was provided to Verlux by your employer or another organization and you have questions about how that organization uses your information, you may need to contact that organization directly.

5. Online Stores

Verlux may create, manage, or support branded online stores for clients.

When you use one of these stores, information may be collected by Verlux, the applicable client, the e-commerce platform supporting the store, payment processors, shipping providers, and other service providers necessary to operate the store and fulfill your order.

Information collected through a client-specific store may also be subject to additional terms or privacy notices displayed on that store.

6. How We Share Information

We do not sell personal information for money.

We may disclose information to third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

• Product suppliers and manufacturers

• Decorators, printers, and production partners

• Fulfillment and warehousing providers

• Shipping carriers and logistics providers

• E-commerce and online-store platforms

• Website hosting and infrastructure providers

• Content management and database providers

• Payment processors

• Accounting and financial service providers

• Email and communication providers

• Analytics providers

• Marketing and advertising providers

• Information technology and cybersecurity providers

• Professional advisers such as attorneys and accountants

We may also disclose information:

• When required by law, regulation, subpoena, court order, or other legal process

• To investigate or prevent fraud, security incidents, or unlawful activity

• To protect the rights, property, or safety of Verlux, our customers, or others

• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction

• At your direction or with your consent

Service providers are expected to use information only as necessary to provide services to Verlux or as otherwise permitted by applicable law.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, analytics technologies, and similar tools.

These technologies may be used to:

• Keep the website functioning properly

• Remember preferences

• Understand website traffic and usage

• Diagnose technical issues

• Measure website and marketing performance

• Improve our website and services

• Support advertising or remarketing activities, where applicable

You can control certain cookies through your browser settings and, where available, through cookie preference tools provided on our website.

Disabling certain cookies may affect website functionality.

8. Analytics and Advertising

We may use third-party analytics or advertising services to help us understand how visitors use our website, measure marketing effectiveness, and improve our services.

Depending on the technologies used on our website, these providers may collect information about your browser, device, website activity, and interactions with advertisements or marketing campaigns.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and certain forms of targeted advertising.

9. Email and Marketing Communications

If you subscribe to our newsletter, submit your information to Verlux, or otherwise consent to receive marketing communications, we may send you information about products, services, promotional merchandise, company updates, ideas, or other relevant content.

You can unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us.

Even if you opt out of marketing communications, we may continue sending transactional or service-related communications concerning active projects, orders, accounts, or other business relationships.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services

• Complete and document transactions

• Maintain customer and project records

• Fulfill contractual obligations

• Resolve disputes

• Prevent fraud and abuse

• Comply with legal, tax, accounting, and regulatory requirements

• Protect and enforce our rights

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

11. Data Security

Verlux uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, network, transmission, or storage system can be guaranteed to be completely secure. You should use appropriate caution when transmitting information online.

12. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request a copy of certain information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Opt out of certain targeted advertising, sharing, or sales as those terms may be defined under applicable privacy laws

These rights are not absolute and may apply only in certain jurisdictions or circumstances.

We may need to verify your identity before processing a privacy request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a privacy request, contact us using the information provided below.

13. Do Not Sell or Share My Personal Information

Verlux does not sell personal information in exchange for money.

Certain privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough that some advertising or analytics technologies may fall within those definitions.

Where applicable, we will provide legally required mechanisms for users to exercise relevant opt-out rights.

14. Children's Privacy

Our website and services are intended primarily for businesses and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our general website.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

15. Third-Party Websites and Services

Our website may contain links to websites, stores, platforms, social networks, or services operated by third parties.

Verlux is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

16. International Processing and Shipping

Because Verlux may work with suppliers, service providers, shipping carriers, and customers in different locations, information may be processed or transferred outside your state or country.

When appropriate and required by applicable law, we take reasonable steps to protect personal information transferred across jurisdictions.

17. Business Transfers

If Verlux is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technology, services, or legal obligations.

When we update this policy, we will revise the “Last Updated” date at the top of this page.

Material changes may also be communicated through our website or other appropriate means.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact:

Verlux
483 W 100 N, Unit 2
North Salt Lake, UT 84054
United States

Email: sales@verlux.com
Phone: 801-790-0111
Website: verlux.com